Frequently Asked Question
Follow these below simple steps on each of your POS Systems.
Step 1: Register
- Click "Manager Menu"
- Scan Manager Key
- Click "Administration" (Bottom Left)
- Double click "Click here to Close/Restart tSync"
- Black Window appears and should go away.
- Double Click "Shortcut to tsync.exe"
- Tobacco SuperStore Logo should appear and go away within a few seconds.
- Click Point of Sale Terminal at bottom of Window
- Click "Return to POS"
Step 2: BackOffice
- On BackOffice PC, look down by the clock, lower right.
- Ensure eSync is running, two yellow hands icon. Hover mouse over and it should pop up text.
- Ensure eSync is green. No yellow or Red Background color.
- If eSync is not by the clock. Go to Desktop and Double Click on "Shortcut to esync"
- if Yellow or red, submit a ticket.
Your CashTrays should show up within 5 minutes, but may take up to 30 minutes.
If after 30 minutes you are still having issues, Submit a Ticket or Call the CorpOffice IT Dept for resolution.